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Popular Automated Attendant Features | Print |

Popular Automated Attendant Features Include:

  • Single-digit dialing: Press single button to be routed to an individual or department based on programming.

  • Multi-level menus: Offer as many or as few menus required to effectively route calls to the desired destination.

  • Operator access: Allow for dialing out to an operator.

  • Assistant/Receptionist assignment per subscriber: Automatically routes calls from specific users to assigned overflow staff when unavailable or requested by caller.

  • Alpha directory: Allows for look-up or dial-by-name directories.

  • Flexible naming: List subscribers in the directory by first or last name.

  • Variable length extension numbering: Enables custom extension plans.

  • Call holding w/ queue status: Offers information to callers about their holding status.

  • Holiday schedules: Set up holiday schedules to answer and route calls based on special circumstances.

  • Open/Closed schedules: Popular for unexpected closures or in anticipation of a potential closing, such as a closing due to inclement weather

  • Schedule or port assigned opening greeting: Customize how calls are answered.

  • Rules-based call routing (ANI, Port, Trunk): Customizable call handling.

  • Call screening: Enables users to screen incoming calls.

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