Popular Automated Attendant Features Include:

• Single-digit dialing: Press single button to be routed to an individual or department based on programming.
  


• Multi-level menus: Offer as many or as few menus required to effectively route calls to the desired destination.
  


• Operator access: Allow for dialing out to an operator.
  


• Assistant/Receptionist assignment per subscriber: Automatically routes calls from specific users to assigned overflow staff when unavailable or requested by caller.
  


• Alpha directory: Allows for look-up or dial-by-name directories.
  


• Flexible naming: List subscribers in the directory by first or last name.
  


• Variable length extension numbering: Enables custom extension plans.
  


• Call holding w/ queue status: Offers information to callers about their holding status.
  


• Holiday schedules: Set up holiday schedules to answer and route calls based on special circumstances.
  


• Open/Closed schedules: Popular for unexpected closures or in anticipation of a potential closing, such as a closing due to inclement weather
  


• Schedule or port assigned opening greeting: Customize how calls are answered.
  


• Rules-based call routing (ANI, Port, Trunk): Customizable call handling.
  


• Call screening: Enables users to screen incoming calls.

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