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Popular Features of Key and Hybrid Systems | Print |

Popular Features of Key & Hybrid Systems Include:

Although features can vary widely between manufacturers and product lines, here are some common standard and optional features to look out for:

  • All Call Page
  • Automatic Call Distribution (ACD)
  • Automatic Number Indication (ANI)/Caller ID
  • Automatic Route Selection (ARS)
  • Background Music
  • Barge-In
  • Battery Back-up
  • Centralized Voice Mail
  • Computer Telephony Integration (CTI)
  • Conference Bridge
  • Dialed Number Indication Service (DNIS)
  • Direct Station Selection (DSS)
  • Distinctive Ringing
  • Do Not Disturb (DND)
  • Door / Monitor Telephone
  • Enhanced 911
  • Group Listening
  • Integrated Cordless Handsets
  • Integrated Digital Voice Mail
  • Internal Paging & Intercom
  • ISDN-BRI and PRI Voice Trunks
  • Least Cost Routing (LCR)
  • Live Monitoring
  • Live Record
  • Multilingual LCD Indication
  • Multiple Music on Hold
  • PC Attendant Console
  • Unified Messaging
  • Uniform Call Distribution (UCD)
  • Voice over Internet Protocol (VoIP) Capabilities

For a more comprehensive list of these and other features, as well as their definitions, see the below detailed glossary of features.

Or jump to Small & Medium Office - Key & Hybrid Telephone Systems, or to the Telephone Systems Overview.


Comprehensive Feature List of Key & Hybrid Systems:


Although features can vary widely between manufacturers and product lines, here are some common standard and optional features to look out for:

Although features can vary widely between manufacturers and product lines, here are some common standard and optional features to look out for:

ACCOUNT CODE ENTRY
Account codes are incorporated in the call records generated by the Station Message Detail Recording (SMDR) option and provide a reference for billing.

ACCOUNT CODE - FORCED/VERIFIED/UNVERIFIED
Account Code - Forced Verified requires selected station users to dial an Access Code and a verification code before making an outgoing call. The outgoing call is processed only after the dialed Account Code is verified. Account Code - Forced Unverified requires selected station users to dial an access code and an unverified Account Code before making an outgoing call. The outgoing call is processed only if the unverified Account Code is dialed. This feature allows a system administrator to control unauthorized outgoing calls. The Forced/Verified Account Code is part of the Station Message Detail Recording (SMDR) call record. An Account Code has a maximum of 13 or 16 digits.

ADD-ON CONFERENCE
This feature allows a conference call with typically up to four parties with various combinations of outside lines and stations. This increases efficiency by allowing multiple parties to enter a conversation.

ALL CALL PAGE
This feature allows simultaneous paging (internal and external) over the built-in speaker of all idle stations in a zone. This enables a person, away from the station being called but within hearing distance of a station or external speaker, to respond to the paging call.

ALPHANUMERIC DISPLAY
Most display phones have comprehensive screens of various sizes. These displays provide information such as: date/time, elapsed call time on outside calls, digits dialed, internal calling party number, Customized Message, Speed Dial entries, or soft keys.

ANALOG LINE EXTENDER
This feature allows a user with a certain terminal to make or receive calls from a remote location while maintaining a station appearance from the office KTS (Key Telephone System).

ANCILLARY DEVICE CONNECTION
This feature allows installation of selected peripheral (ancillary) devices such as a tape recorder on a terminal, with an optional adapter. An optional adapter allows connection of single line equipment such as a single line telephone, modem, automatic dialer, cordless telephone or other compatible device for original call only. These terminals have a built-in headset jack to allow handsfree operation. An analog port adapter allows connection of single line equipment such as a Single Line Telephone (SLT), modem, facsimile machine, automatic dialer, answering machine or other compatible analog device.

ANSWER HOLD
This feature enables a terminal user to press the flashing Answer (ANS) key to answer incoming ringing calls on a CO line key. If the terminal user is already engaged in a call, the first call is automatically placed on Non-Exclusive Hold when the second call is answered. Answer Hold is particularly useful at Attendant Positions or other central answering positions. Using the Answer (ANS) key speeds call handling and Answer Hold prevents accidental call dropping.

ANSWER KEY
Some stations have an Answer (ANS) key and associated LED. The LED flashes when the station user receives an incoming CO/PBX, Tie/DID transferred or CO/PBX transferred call. When multiple calls are received, the Answer (ANS) key is used to pick up calls. The LED continues flashing until the last unanswered call is answered. Press the Answer (ANS) key during a call to hold the current call and allow the next call to be answered.

ASSIGNED NIGHT ANSWER (ANA)
ANA allows CO/PBX lines to be programmed to bypass the attendant and ring directly at a selected station or tenant. A separate Direct Inward Termination (DIT) ringing assignment is available for Day Mode.

ATTENDANT ADD-ON CONSOLE
This Console functions in conjunction with a phone programmed as an attendant. Each console provides access to additional buttons linked to stations and/or outside lines. The Busy Lamp Field status is shown as a colored LED for each station or trunk. These trunks can include CO/PBX, DID, ISDN, E&M Tie Lines, T1 lines and VoIP Trunks. The Attendant Add-On Console also has function keys that can be used for attendant messaging or paging access. Such a console may support an additional 50 stations or lines, as an example, and can typically be linked with additional consoles providing the capability for an attendant to have one button access to hundreds of extensions and lines.

ATTENDANT CAMP-ON
This feature allows a call to be transferred to a busy station and is used at an Attendant Position with an Attendant Add-On Console. Press the Transfer (TRF) key on the Attendant Add-On Console to send the camp-on tone to the busy station. When the station receives the camp-on tone, the call rings and can be answered. If the camped on call is not answered in a preprogrammed time, it recalls to the Attendant Position.

ATTENDANT POSITIONS
Any number of stations can be designated as Attendant Positions. These stations have access to distinct Attendant-type features.

ATTENDANT STATION OUTGOING LOCKOUT
This feature allows an Attendant Position with an Attendant Add-On Console to set a predetermined Code Restriction Class Assignment to any station that is assigned on the Attendant Add-On Console. This allows the Attendant to set/reset restrictions to a station to disallow outgoing calls.

ATTENDANT TRANSFER
This feature permits efficient call transfers within the system using an Attendant Terminal equipped with one or more Attendant Add-On Console(s). Transferred calls can be voice announced, camped on (if the station is busy), or directly transferred to ring at stations. All unanswered transferred calls return to the Attendant with distinct audible and visual indications after a programmed time.

AUTHORIZATION CODE
Permits a station to dial outside numbers that would otherwise be restricted. When an access code plus Authorization Code is dialed, the station code restriction class temporarily changes to allow calls when permitted by a new code restriction class. The Authorization Code can be verified or unverified based on class of service and is assigned in the Forced/Verified Account Code table (these share the same table). The Authorization/Account Code is part of the Station Message Detail Recording (SMDR) call record.

AUTOMATED ATTENDANT
This Attendant answers incoming CO/PBX calls and sends a greeting message for calling parties. When the caller enters a station number or a 1- or 2-digit number from the dial pad as instructed in the greeting message, the Automated Attendant then transfers the call to a designated station or station hunt group.

AUTOMATIC ANSWER WITH DELAY MESSAGE
This feature answers incoming CO/PBX calls and plays a specified message to the outside caller while still ringing designated stations. One or two messages can be played to the outside caller. Message(s) played are the same as the Automated Attendant Message(s).

AUTOMATIC CALL DISTRIBUTION (ACD)
Automatic Call Distribution forwards any incoming call (DIT, ANA, DID, or CO Ring Transfer) to a prearranged ACD Group of Agents. An incoming call is distributed to the Agent of the ACD Group that has been idle the longest. The ACD feature has four distinct parts: Call Distribution, Agents and Supervisor Function, Status screens and Management Information System (MIS) reports, and Delay Announcement.

AUTOMATIC CALLBACK
After receiving a call waiting tone from a busy station, a user can set an Automatic Callback. When both stations are idle, the system signals the Automatic Callback originator first and, after a response, signals the other station.

AUTOMATIC DAY/NIGHT MODE SWITCHING
This feature allows the system to be programmed to switch automatically into or out of the Night Mode at a preprogrammed time. Night Mode does not have to be manually set/reset daily. After a preprogrammed time, the system automatically switches back to Day Mode.

AUTOMATIC HOLD
This feature activates when an Attendant with an Attendant Add-On Console presses a DSS key programmed for station or page access while engaged in an outside call. Automatic Hold also activates during an outside call when a station user presses a Feature Access key or One-Touch key programmed for Direct Station Selection or Direct Paging Access. This feature reduces the risk of accidentally disconnecting a call due to incorrect operation and simplifies access to various features by reducing required operational steps.

AUTOMATIC NUMBER INDICATION (ANI) ON T1
T1 ANI displays the calling party telephone number on the LCD of the display terminal for calls on a Feature Group D T-1 span. ANI information follows the call to wherever it is transferred. This feature is functionally the same as Caller ID.

AUTOMATIC REDIAL
This feature simplifies repetitive dialing to a busy or unanswered outside party. When receiving a busy tone or no answer while attempting to make an outside call (CO/PBX), the system periodically redials the party number while the station use monitors the call for completion.

AUTOMATIC RELEASE
This feature releases the outside line circuit after an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic release is normally provided on Ground Start Trunks, E&M Trunks, ISDN Trunks, Tie/DID, and VoIP Lines.

AUTOMATIC ROUTE SELECTION (ARS)
This feature allows an outgoing line to be seized using a Trunk Group or Route Advance Block (RAB) for each number dialed by the user. ARS allows better use of trunks connected to the system.

AUTOMATIC TRUNK-TO-TRUNK TRANSFER
This feature allows an incoming CO/PBX call to be automatically dialed out of the system over another outside line to a preprogrammed telephone number. This is especially useful to forward calls to an answering service during non-business hours ( i.e., nights, weekends or holidays).

BACKGROUND MUSIC OVER EXTERNAL SPEAKERS
This feature provides music over external speakers for enhancement of the work environment.

BACKGROUND MUSIC - MULTILINE SPEAKER
This feature allows the terminal user to dial a code to enable one of three music sources to play through the idle terminal. Paging, incoming voice announcements, rings and recalls override the music.

BARGE-IN
This programmable feature allows selected terminal users in the system to override another station user conversation with or without alerting that station user. The alert tone is a programmable option.

BATTERY BACKUP - SYSTEM MEMORY
A battery backup retains System Program Memory during a power outage. When fully charged, the battery maintains backup power for tyoically a few weeks. System Data, Speed Dial Memories and Clock/Calendar are among the functions protected by the backup battery. When power is restored, the system returns to normal operation. The battery is continuously charged while the system is operating on commercial power.

BATTERY BACKUP - SYSTEM POWER
A built-in battery temporarily provides complete system operating power during commercial power outages. Operating time on the backup battery is around 15 to 30 minutes. If optional (locally provided) batteries are connected and fully charged, full system operation can be maintained for an extended time. Actual time depends on system configuration, traffic conditions and the capacity of the batteries being used. The built-in or external battery is continuously charged while the system is operating on commercial power.

BUSY LAMP FIELD (BLF) ON MULTILINE TERMINALS
The BLF feature indicates station status with an LED. The LED lights when Feature Access keys and One-Touch keys are programmed for Direct Station Selection (DSS). This allows terminal users to determine at a glance if a station is in use.

CALL ALERT NOTIFICATION
This feature allows station users to receive an alert tone, flashing ICM, Large LED and LCD identification when an incoming caller has called and the user station is busy. This allows the station user to put the current call on hold to answer a second call, increasing call handling abilities.

CALL APPEARANCE (CAP) KEYS
This feature automatically places an outside call on a Call Appearance Key if the call is answered. These keys can be assigned on any terminal. The user can press the applicable CAP that is flashing on any station with the same appearance to retrieve the call. This feature allows efficient call handling when numerous CO calls are received with only a limited number of available CO line key appearances.

CALL ARRIVAL (CAR) KEYS
CARs are software extensions. A Call Arrival Key is assigned to a line key and can appear and ring on an individual or multiple stations. When a call is directed to the CAR, any station with the CAR appearance can answer that call. This ensures that every call is answered promptly. CAR keys use system extension numbers and are assigned in groups of four. Call Arrival and Call Appearance keys often work together to provide solutions to unique applications.

CALLBACK REQUEST
A Callback Request can be set to any terminal to notify the user that another station wants a call returned. Station users can receive one to three Callback Requests from other station users.

CALLER ID INDICATION
This feature displays the calling party telephone number or name on the LCD of the terminal for incoming CO calls.

CALL FORWARD - ALL CALL
This feature forwards all calls directed to a station, to another station, Voice Mail system or to the Attendant. This allows a station to be left unattended and still have the calls answered at another location. Call Forward - All Call can be set or canceled at the destination station. Attendant Positions can be used to cancel Call Forward -All Call system-wide.

CALL FORWARD - BUSY/NO ANSWER
This feature forwards calls directed to a station, to another station, Voice Mail system or to the Attendant Position when there is a Busy or Ring No Answer condition. This allows calls to be routed to another station or to the Attendant Position.

CALL FORWARD - DISPLAY
When a call is forwarded to a terminal, the forwarding indication with the forwarded station number is shown on the terminal display. The following incoming calls are supported: DIT/ANA, AA Transfer, DID, TIE and SCD.

CALL FORWARD - OFF-PREMISE
This feature forwards calls to an outside telephone number. The call forward destination can be over a CO/PBX Trunk, Tie Line, 2-way DID line or ISDN-BRI/ISDN-PRI trunk.

CALL FORWARD - SPLIT
This feature allows a station to forward internal or external calls to different locations such as Voice Mail, Off Site, Attendant Position or another station. Split forwarding is allowed for All Call, Busy or Ring/No Answer to provide more efficient call processing.

CALL PARK - SYSTEM
This feature allows the user to place a call into one of 10 common Call Park - System locations from any station in the system. It allows the call to be removed from the station and frees that station to answer other calls. The call can be retrieved from System Call Park from any station in the system.

CALL PICKUP DIRECT
This feature allows a station user to answer any call directed to another station. This permits efficient handling of calls that are directed to unattended stations.

CALL PICKUP GROUP
Any station user can answer a call intended for another station user either in their programmed Call Pickup Group (Tenant Assignment) or another Tenant Group, depending on the Call Pickup Access Code used.

CLASS OF SERVICE
This feature allows or denies the user access to several features. Various Class of Service combinations can be programmed. Stations are then assigned to these different Class of Service assignments.

CLOCK/CALENDAR DISPLAY
This display is available on Display Terminals. This feature displays the time and day of the week on the LCD and is programmable from the first two station ports in the system.

CODE RESTRICTION
This feature is an advanced system of restricting outgoing calls based on the first eight digits dialed. Code Restriction denies placement of outside recalls based on trunk groups and accommodates equal access to Other Common Carriers (OCC')s to eliminate unauthorized calls and provide cost control.

CO/PBX TIE LINE DIGIT RESTRICTION
This feature lets the user restrict the number of digits that can be dialed from a station on an outside line to eliminate unauthorized calls.

COMMON CHANNEL INTEROFFICE SIGNALING (CCIS)
(See Key-Common Channel Interoffice Signaling.)

COMPUTER TELEPHONY INTEGRATION (CTI)
CTI integrates computers and telephones to allow access of sophisticated communication services using telephone lines. The Telephony Application Programming Interface (TAPI) supports speech and data transmission, allows a variety of attachment devices and supports complex functions such as conference calls, call waiting and Voice Mail. Through TAPI, all elements of telephone usage, including simple dial and voice calls, can be controlled by Windows 95 and higher Windows versions. CTI is implemented using a PC Telephony Board or a Compute Telephony Adapter (CTA). This PC Telephony Board is a multifunction PC-AT add-in card with telephone, sound system, fax and modem abilities. The PC board is a telephone augmented by the functionality of a personal computer and allows telephone-type operations using a handset or headset. The separate elements of telephony, multimedia audio and fax/data are tied together as a single integrated platform.

CONFERENCE BRIDGE
The Conference Bridge feature allows any intercom user and any outside party to connect to a port of the system and make a multiparty conference call.

CONSECUTIVE SPEED DIAL
This feature provides System Speed Dial, Station Speed Dial and manual dialing for all stations consecutively. Complicated dialing sequences are simplified. This feature eases access to secondary common carriers, credit card verification and other applications requiring entry of authorization codes or customer numbers.

CORDLESS TELEPHONE CONNECTION
With an adapter, a cordless telephone can be connected a station terminal. System Programming defines whether or not the cordless telephone rings when calls are directed to the terminal associated with it.

CORDLESS TERMINAL
A Cordless Terminal, can be connected to the system using an ESI port. A Cordless Terminal can be connected directly or in tandem with a station terminal on the same ESI port. This terminal is equipped with a cordless handset, a 10-digit, 2-line LCD and a dial pad. Also included are a TALK key, HOLD key, TRF key, CNF key, SPD key, a MSG Indication, vibrator, and four function keys with a red LED. The Cordless Terminal user can press the DESK key on the base unit of the idle Cordless Terminal to switch to the station terminal connected to it. The newer Cordless Terminals uses spread spectrum technology providing improved voice and audio quality over greater distances than traditional cordless telephones.

CUSTOMIZED MESSAGE
A station in Do Not Disturb can select a Customized Message that is displayed at Display Terminals when an internal call is made to that station. The message remains displayed on the display of the terminal where the message was set.

DATA LINE SECURITY
This feature protects any station port from receiving audible tones (such as camp-on or override tones) and denies a station from barging in while busy. It prevents disruption of data transmission when using a modem or fax (facsimile) machine.

DELAY ANNOUNCEMENT
This feature activates when an incoming Direct Inward Termination (DIT/ANA), CO Ring Transfer, Automated Attendant Transfer or DID/Tie line call to a Uniform Call Distribution (UCD) group encounters all UCD stations busy or does not receive an answer within a preprogrammed time. The call is queued and receives a recorded announcement after a predetermined time. Multiple Delay Announcements (first and second) are available.

DELAYED RINGING
This feature allows programming of a secondary answering position (CO/PBX lines and/or Secondary Incoming Extension/ Call Arrival Keys) to ring on incoming calls after a programmed time interval.

DIALED NUMBER INDICATION SERVICE (DNIS)
This feature allows a name to be assigned to inbound DID digits in order to allow for more efficient call handling.

DIAL 0 FOR ATTENDANT
Stations can dial 0 to access a system Attendant Position.

DIGIT INSERTION
This feature provides user-friendly operation when the system is installed behind a PBX or Centrex Central Office. When a system user originates an outgoing call, the system automatically inserts the PBX/Centrex Trunk Access Code. This feature saves the user from dialing an additional Access Code.

DIGITAL VOICE MAIL
This feature provides an internal Digital Voice Mail Service solution. Some systems provide Digital Voice Mail Service, Automated Attendant (AA), Audiotext, Fax Detection, Message Notification, Live Record, and Centrex Transfer. CTI/VP supports unified messaging capabilities.

DIRECT INWARD DIALING (DID)
DID lines can be connected to the system. With DID, incoming calls from the CO can reach any station in the system without Attendant intervention. DID full-digit conversion is supported. Any incoming number can be directed to an unrelated station number in Day Mode and a different (or same) station number in Night Mode. The number of incoming calls to a tenant can be limited.

DIRECT INWARD SYSTEM ACCESS (DISA)
DISA allows an outside caller to access the system from an outside line without Attendant or station assistance. The outside user may originate calls over any or all system facilities such as WATS or FX after successfully entering a password.

DIRECT INWARD TERMINATION (DIT)
DIT allows CO/PBX lines to be programmed to bypass the attendant and ring directly at stations or tenants. A separate Assigned Night Answer (ANA) ringing assignment is available when the system or tenant group is set to Night Mode.

DIRECT PAGING ACCESS
The Attendant Add-On Console Direct Station Selection/Busy Lamp Field (DSS/BLF) keys allow direct access to each of the Internal and External Page Zones and All Call Paging. The programmable Feature Access and One-Touch keys on the terminals can also be used for Direct Paging Access.

DIRECT STATION SELECTION
This feature allows all terminal users to press only one key to make station calls.

DISTINCTIVE RINGING
This feature distinguishes between internal and incoming outside calls and provides distinct audible ring signals and patterns.

DO NOT DISTURB (DND)
This feature temporarily eliminates all audible signals for incoming calls to the station to isolate the station from others in the system.

DOOR LOCK RELEASE RELAYS
While a station user is connected to a doorphone, a door lock release relay can be activated.

DOOR/MONITOR TELEPHONE
A door phone can be called or answered individually or be used as a room monitor. While the user is talking to a door phone, a door lock release relay can also be activated.

DP-TO-DTMF SWITCHING
This feature provides connection for transmissions to be sent to data receiving units requiring Dual Tone MultiFrequency (DTMF) signaling. This feature is used for systems that are connected to Dial Pulse (DP) lines but need to communicate with computers that demand DTMF signaling.

DROP KEY
The Drop Key abandons a call while retaining the PBX/Centrex line for originating another call. The Drop Key is provided by programming a Feature Access or One-Touch key. This feature allows the Recall key to provide a hookflash to the Central Office.

ELAPSED CALL TIME
This feature provides each station with an LCD indication to show the time the station has been connected to an outside line.

ELECTRONIC VOLUME CONTROL
This feature is provided on all terminals to allow easy changes to the LCD contrast on Display Terminals, Off-Hook Ringing volume, Station Ringing volume and handset/ station speaker volume control.

E&M TIE LINES (4-WIRE)
E&M Tie Lines (4-Wire) can be connected to the system to provide access to and from remote systems and facilities. The system can receive and/or transmit DTMF or Dial Pulse signals on E&M Tie Lines.

ENHANCED 911
 When a station user dials 911, 9 + 911, or CO line key + 911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called. The PSAP is provided callback information generated from the system trunk. The system administrator must maintain and update the callback telephone number database per station.

EQUAL ACCESS ACCOMMODATION
This feature permits Speed Dial memories and Code Restriction processes to be applied to CO/PBX lines that provide access to a Specialized Common Carrier (SCC).

EXTERNAL TONE RINGER
This feature provides a common audible tone signal with relay contacts for control when incoming CO/PBX calls are received in Day and Night Mode. The relay contact closures may also be used for external bells or chimes. When an Attendant is not available, station users may respond to the external ring signal and answer incoming calls. This feature provides for wide area coverage or loud ringing for noisy locations.

EXTERNAL ZONE PAGING (MEET-ME)
This feature allows the user to locate personnel quickly using external paging. An external speaker can be installed in a noisy area where a telephone would not be appropriate. All Zone External Paging enables emergency announcements to be made to all areas quickly. The Meet-Me function allows the paged party to quickly respond to the paged call.

FACSIMILE CO BRANCH CONNECTION
This feature provides for branch connection of a locally provided facsimile machine to CO/PBX lines. Additional CO/PBX lines are not required. The facsimile shares the last CO/PBX line.

FEATURE ACCESS - USER PROGRAMMABLE
The User Programmable - Feature Access keys and One-Touch keys on the terminals can be used for System/Station Speed Dial and many system features.

FLEXIBLE LINE ASSIGNMENT
Each terminal has complete flexibility of line key assignments to meet individual needs. Functions can be programmed on Flexible Line Keys, including DSS (Direct Station Select) numbers and a variety of Feature Access Codes to simplify the use of these functions. Outside line appearances and Secondary Incoming Extensions can also be assigned to Flexible Line Keys.

FLEXIBLE NUMBERING PLAN
This plan is automatically assigned by the Resident System Program when the system power is first turned on. The Station Numbering Plan may be changed via System Programming to fit the customer needs. A station can be assigned a 2-, 3-, or 4-digit station number. An Automated Attendant Numbering Plan is also available in the Flexible Numbering Plan.

FLEXIBLE RINGING ASSIGNMENT
Flexible Ringing Assignments for incoming outside calls and Secondary Incoming Extension appearances can be programmed to ring at specified terminals. Separate day and night ring assignments are available. Delayed ringing is also an option.

FLEXIBLE TIMEOUTS
This feature provides a variety of timeouts in the Resident System Program to allow the system to operate without initial programming. The system timeouts can be changed to meet the customer needs according to the requirements of the system application. Some timeouts are used to make the system operate to customer specifications such as hold, recall, transfer recall or delayed ringing. Others are more technical and are used for optimum system performance in the existing network environment.

FULL HANDSFREE OPERATION
This half-duplex or full-duplex ability is available on speakerphone terminals for internal and outside calls.

GROUP LISTENING
This feature allows others in the room to hear a conversation over the built-in speakerphone of a Multiline Terminal. The user can continue to talk on the handset or headset. The electronic volume control can be used to adjust Speaker volume.

HANDSET MUTE
While using the terminal handset, a station user can turn off transmission from the mouthpiece.

HANDSFREE DIALING AND MONITORING
This feature enables all terminal users to dial and monitor calls without using the handset. This feature frees the user to perform other tasks while waiting for a call to be answered or while on hold. The electronic volume control can be used to adjust monitor volume.

HEADSET CONNECTION (BUILT IN)
A headset can be connected to terminals via a headset jack at the bottom of the telephone. A headset ON/OFF key must be assigned to the terminal to allow easy operation of the headset. The headset does not require external power.

HOLD WITH RECALL (EXCLUSIVE AND NON-EXCLUSIVE)
Station users can place a call on Hold to free the station for other calls. Terminal users can use Exclusive Hold (call can be picked up only at the station where it was put on hold) or Non-Exclusive Hold (call can be picked up at any station that has access to that line). Single Line Telephone users can place calls on Exclusive Hold. A call on hold for longer than a preprogrammed time generates a recall at the originating station. When the recalled terminal is idle, an audible signal and an LCD (if equipped) indicate the line is recalling.

HOT LINE
This feature enables a station user to automatically dial an outside number or another station when the station goes off-hook.

HOWLER TONE SERVICE
This feature provides a howler tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed within a predetermined time.

HOLD INDICATION
This feature provides a green LED line key indication for calls held at a terminal. Calls held at other stations provide a red LED line key indication. This feature allows easy identification of calls the user placed on hold.

INCOMING CALL IDENTIFICATION
This feature identifies incoming calls on terminals with an LCD. Internal calls are identified by showing the caller name and station number. A ringing Tie line/DID call generates a display on the LCD of the line number. If Caller ID is provided, the CO incoming caller Directory Number or name is displayed.

INCOMING TRUNK NAME OR NUMBER DISPLAY
When an incoming CO/PBX call is received, this feature displays the trunk name/number as specified in system data on the display of a Multiline Terminal. When the incoming call is answered, the display is taken over by the seized trunk name/number display feature.

INTERNAL VOICE/TONE SIGNALING
This feature allows terminal users to be signaled on incoming internal calls by voice announcement or ringing, depending on System Programming. The caller can dial an additional digit to switch a voice announcement call to a ringing call or switch a ringing call to voice announcement. This feature allows Voice/Tone switching from the calling side.

INTERNAL ZONE PAGING (MEET-ME)
Terminals can be paged individually or all zones can be paged at once. Any station user can answer the page and speak privately to the originator of the page with the Meet-Me feature.

ISDN-BRI TRUNK CONNECTIONS
Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN service that provides two B channels and a D channel, commonly called 2B+D. When used for voice call trunking, the two Bchannels provide two CO/PBX connections. Caller ID is usually a standard feature on ISDN- BRI provided trunks. The Electra Elite IPK System supports National ISDN-1(NI-1) protocol. This interface provides voice communication only.

ISDN-PRI TRUNK CONNECTIONS
Integrated Services Digital Network - Primary Rate Interface (ISDN-PRI) is a Public Switched Telephone Network (PSTN) service that provides 16 B channels and a D channel, commonly called 16B+D. When used for voice call trunking, the B channels provide 16 CO/PBX or DID connections. Automatic Number Indication (ANI) is usually a standard feature on ISDN-PRI provided trunks. ANI displays the calling party telephone number on the LCD of the Multiline Terminal for incoming calls.

IN-USE INDICATION
This feature provides a green LED line key indication for the line being used on Multiline Terminals. Other busy line keys are shown with a red LED. This quickly identifies the line being used by the station user.

LAST NUMBER REDIAL
This feature allows the user to press the Redial (or LNR/SPD) key, and press _ to redial the last outside number the user dialed. This is useful when a busy or no answer is received when trying to place a call.

LEAST COST ROUTING (LCR)
This feature routes outside calls to the least expensive route available. This provides cost effective call routing based on the time of day, day of week and Central Office number dialed. This option minimizes costs by automatically selecting the least expensive available connection for outgoing calls.

LIVE MONITORING
Terminal users can listen to voice mail messages as the message is being recorded by Voice Mail. The Live Monitoring feature can be password protected and can be used in automatic or manual mode. When Live Monitoring is in use, the voice mail audio is played from the terminal speaker. The terminal user can pick up the handset and answer the call anytime during the recording.

MESSAGE DISPLAY BOARD
The Message Display Board informs users without their own telephones when messages are received in their voice mailbox. The messages are indicated by an LED on the Message Display Board.

MESSAGE WAITING
This feature allows the large LED to provide a distinctive message indication to stations. This is set from the Attendant Add-On Console or from a Voice Mail Unit. This alerts the station user to contact the Attendant or Voice Mail Unit for the message.

MICROPHONE CONTROL
This feature allows microphone control with ON/OFF status indication on all terminals. A Flexible Line key or One-Touch key programmed for Microphone Control or an Access Code is used to mute the microphone for privacy during incoming voice announcement calls and during calls using the built-in speakerphone.

MULTILINGUAL LCD INDICATION
The Multilingual LCD Indication provides the option for English, French, Japanese or Spanish characters on terminals that have an LCD.

MULTIPLE TRUNK GROUPS
Assigning Trunk Groups provides access to different types of outside trunks. With Tenant Service, different tenants can be programmed to access only their Trunk Group.

MUSIC ON HOLD
A locally provided music source or an internal music source can be used to supply music to parties on hold, to assure them that they are still connected to the system.

NIGHT CALL PICKUP
This feature functions when the system is in Night Mode and an incoming call rings in. When a Night Chime is ringing, station users can dial the Night Call Pickup Access Code or press a Feature Access key programmed for Night Call Pickup to answer incoming calls.

NIGHT CHIME
This feature provides a common audible tone signal with one relay contact for control when incoming CO/PBX calls are received in Night Mode. The relay contact closure may also be used for external bells or chimes. The Night Chime feature is used after working hours to alert night personnel of incoming outside calls.

NIGHT TRANSFER
Attendant Positions (with or without Attendant Add-On Consoles) can place the system into or out of Night Mode. This changes the ring assignment of CO/PBX lines, activates ANA Assignments, Night Call Pickup, Night Chime, Code Restriction Class Assignments and Automated Attendant messages. This feature can operate system-wide or per tenant.

OFF-HOOK RINGING
This feature alerts a terminal user that an incoming outside call is ringing to that station while the user is engaged on another call. Off-Hook Ringing is provided through the built-in speaker of the terminal and at a lower volume than On-Hook Ringing.

OFF-PREMISE EXTENSION
This feature allows the connection of a standard DTMF Single Line Telephone, located remotely from the main installation site, to access the system features with the same abilities as an on-premise Single Line Telephone.

ONE-TOUCH FEATURE ACCESS
This feature allows terminal users to press a single, flexible Feature Access key or One-Touch key to access many system features or System/Station Speed Dial without going off-hook first.

PC ATTENDANT CONSOLE
Integrates the major features of the traditional attendant position with the power of a PC to form a powerful database-driven application that increases productivity and provides the efficient, accurate call processing required in the service oriented marketplace of today.

PC PROGRAMMING
Allows the system to be programmed from a personal computer (PC).

PRESET DIALING
This feature enables a station user to press digits on the keypad before going off hook to originate an outside call.

PRIME LINE ASSIGNMENT
This feature allows a station user to go off-hook and originate an outside call from the trunk assigned as the Prime Line without pressing the line key. This feature allows the assignment for a trunk, Trunk Group or Route Advance Block.

PRIVACY ON ALL CALLS
The system provides complete privacy on All Calls. No station user may enter another conversation unless allowed via Barge-In or Add-On Conference.

PRIVACY RELEASE
This feature allows the terminal user to release privacy on an outside line by pressing a privacy release key programmed on the station. Another user can then press the same CO/PBX or CAP key to join the conversation in progress.

PRIVATE LINES
This feature allows two outside lines to be programmed as private lines.

PROGRAMMING FROM TERMINAL
System Programming can be performed from designated Terminals (with LCD) that are assigned to the first or second port. Some programming changes can be entered while the system is operating; other programming changes occur when the affected telephones and circuits are idle.

QUICK TRANSFER TO VOICE MAIL
A station user attempting to transfer a call can force the call to be transferred to the called party voice mail box. The transfer can be made after the transferred call recalls, after an internal station number is dialed while performing a screened transfer or during intercom calls.

REDIAL KEY
User can press the Redial (LNR/SPD) key and dial the Speed Dial buffer number to access System and Station Speed Dial. User can also press the Redial key to redial the last CO/PBX number dialed.

REMOTE PROGRAMMING
Remote Programming may be performed on the system through an external or internal modem.

RESTRICTION (OUTGOING)
This feature prevents station users from originating outside calls per station/per trunk. At stations where Outgoing Restriction is assigned, users can continue to answer incoming calls, place and receive internal calls and pick up held lines on the specified trunk. The number of digits dialed on outgoing calls may also be restricted per station.

RING TONE VARIATION
Different tone pitches are provided that can be assigned per telephone or per CO/PBX. With this feature, the user can verify priority CO/PBX calls or identify particular ringing stations in an area.

RINGING LINE PREFERENCE
This feature allows station users to answer any outside line ringing on their station by going off-hook without having to press the Answer (ANS) key or the Flexible Line key associated with the ringing line.

SAVE AND REPEAT
This feature allows a terminal user to save the last outside number dialed in system memory for later use.

SCROLLING DIRECTORIES
This feature provides the user of a terminal with a list of system or station speed dialing numbers. Using the soft keys, the user can select a speed dial number and then press the Speaker key or lift the handset to dial the number.

SECONDARY INCOMING EXTENSION
A Secondary Incoming Extension (SIE) can be assigned on Flexible Line keys. The status is indicated by the LED of the assigned SIE. An incoming internal, ringing TIE/DID, DIT/ANA, CO Ring Transfer or call forwarded call can be picked up from an SIE.

SEIZED TRUNK NAME/NUMBER DISPLAY
This feature displays the telephone name/number (assigned in System Programming) of each trunk in the system. The name or number is displayed on the Multiline Terminal LCD when a trunk is seized.

SIMPLIFIED CALL DISTRIBUTION
This station hunting method provides each member of the hunt group an equal number of calls. Calls are delivered sequentially to each station in the group. When the system reaches the end of the hunt group list, it advances to the top of the list and repeats the sequence. Transferred/internal calls are not supported by this feature.

SINGLE LINE TELEPHONE ACCESS
The system provides for the connection of a maximum of 24 Single Line Telephones (SLTs). Single Line Telephone users can make CO/PBX calls, internal calls and paging calls.

SLT ADAPTER
This Adapter allows a port to support a Single Line Telephone.

SLT TIMED ALARM
A Timed Alarm (reminder) may be set at any Single Line Telephone. At programmed intervals, the system automatically calls the SLT station to remind the user of a scheduled time.

SOFTKEYS
Soft keys are provided on display terminals to enhance feature efficiency. This feature is currently used for Speed Dial Scrolling Directories and Digital Voice Mail systems.

SPEED DIAL - STATION
Stations can be assigned their own speed dial numbers.

SPEED DIAL - SYSTEM
The system can be programmed to accommodate large speed dial lists that can be accessed by all stations.

STATION CAMP-ON
This feature allows a call to be transferred to a busy station. When the station receiving the camp-on tone becomes idle, the call rings and can be answered. After a programmed time, unanswered camp-on calls recall to the station that initiated the camp-on.

STATION HUNTING
This feature distributes internal and outside calls to multiple stations in a station hunt group. When a station number programmed as a Station Hunting master number is dialed and this number is busy, the call is forwarded to another station in that hunt group.

STATION MESSAGE DETAIL RECORDING (SMDR)
Provides detailed outside call records of system telephone usage. This supports cost control by identifying telephone users, trunk usage or digits dialed. SMDR enables connection of call accounting equipment that audits local and long distance telephone bills.

STATION OUTGOING LOCKOUT
This feature allows a station user to temporarily restrict outgoing calls by assigning a personal code (password). The Attendant position can override or reset the Station Lockout setting at will.

STATION RELOCATION
This feature enables a station to be moved from one location to another without reprogramming the station data. The station features and extension numbers remain the same after it is moved to the new location.

STATION TRANSFER
This feature allows any station user in the system to transfer any call to any other station.

SYNCHRONOUS RINGING
This feature provides CO/PBX incoming ringing, synchronized with the incoming ringing pattern from a Central Office.

T1 CONNECTION
This feature allows the system to be connected directly to T1 carrier links using a public or private network. The Digital Trunk Interface provides different types of trunk signaling with T1 carrier links via System Programming.

TANDEM SWITCHING OF 4-WIRE E&M TIE LINES
This feature allows E&M Tie Lines to be connected to other trunks through the system without assistance or supervision from an internal station. This allows distant-end system users to remotely access trunks.

TENANT SERVICE
Tenant Service allows users to subdivide the system into a maximum of 48 Tenants that have their own outside line access.

TRUNK QUEUING
This feature allows a station user to increase call processing efficiency. When a selected line is busy because all outside lines are busy, telephone users can queue onto the busy lines. When a line is available, the system provides an internal incoming ring to the queuing station. If the queued line is no longer needed, the user can dial an Access Code to cancel the queue request. Each station can be queued on an outside line by selecting the specific trunk in the queue procedure. This feature allows a station user to set trunk queuing to the specified trunk, internal Trunk Group or Route Advance Block.

TRUNK-TO-TRUNK TRANSFER
This feature allows any station user to establish Trunk-to-Trunk Transfers between two CO/PBX (a disconnect signal must be provided), DID and/or E&M Tie line calls.

TWO-COLOR LEDs
Terminals have a Two-Color LED that indicate station status.

UNIFORM CALL DISTRIBUTION (UCD)
This feature permits incoming DIT/ANA, DID/Tie and CO ring transferred calls to terminate in a prearranged hunt group in the order of arrival. Incoming calls are distributed to the longest idle member of the UCD group. When an incoming DIT/ANA, DID call to a UCD group encounters all UCD stations busy or no-answer, the call is queued and the caller receives a Delay Announcement after a predetermined time.

UNIFIED MESSAGING
A CTI Voice Processing system, using the phone system and a Local Area Network (LAN), provides Unified Messaging services for voice, fax and e-mail messages with one access point: the desktop PC or the telephone. Unified Messaging lets the PC control telephone calls and information about each inbound or outbound call.

UNIFORM NUMBERING NETWORK
This feature allows multiple systems or other compatible systems to be connected in a network application via Tie lines. Station users can access any station in the network by dialing a system number and then a station number (open numbering plan) or by dialing the station number (closed numbering plan). If the calling and the called systems are not directly connected by a single Tie line, several Tie lines may be accessed to route the call to the final destination. Each system in the network automatically (without operator assistance) extends the call to the next system in line until the final destination is reached.

UNIVERSAL SLOTS
Universal Slots provide flexibility for installation and cost savings for the end user. The system allows the installation of most interface circuit boards into any interface slot.

UNSUPERVISED CONFERENCE
This feature allows a terminal user to exit an established conference call, leaving the remaining parties to continue talking. This same user can then reenter the conference anytime.

USER PROGRAMMING ABILITY
Station users can perform programming functions at their station.

VOICE MAIL INTEGRATION (ANALOG)
This feature provides the necessary interface between the system and a locally provided Voice Mail system. When a station is forwarded to the Voice Mail system and a station user calls that forwarded station, the call goes directly to the individual personal mail box. The Voice Mail system can send a message to the station indicating a Voice Mail Message was received. Analog Voice Mail is provided when Digital Voice Mail integration or Built-in Voice Mail is not available.

VOICE MAIL MESSAGE INDICATION ON LINE KEYS
Voice Mail Message Waiting on Line Keys indicates an existing or new voice mail message on Line Keys or DSS/BLF keys.

VOICE OVER INTERNET PROTOCOL (VoIP)
Voice over Internet Protocol sends real time voice/fax over the corporate LAN or WAN. The voice from the telephone is digitized and put into packets that are sent over a network using Internet Protocol.

VOICE OVER SPLIT
By dialing an Access Code, a station user can voice override the conversation between another station user and another party. When the conversation is interrupted, the other party cannot hear the Voice Over.

VOICE PROMPT
This feature provides voice guidance for assisting station users with tones such as a call waiting tone and internal dial tone.

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