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Contact Center | Print |

Contact_CenterContact Centers have been some of the early adopters of many advances in telecommunications. BMG Communications is excited about serving inbound and outbound contact centers.

By providing solutions to this sector, we are able to stay on the leading edge of our industry. We also take great satisfaction in providing contact centers with the most aggressive rates for their traditional Internet, data and voice services.

We realize contact centers come in different shapes and sizes. Large, small, inbound, outbound, voice only, Web enabled, domestic, international, the scenarios are almost limitless. We understand that with each application come special interests.

BMG Communications can consult with your contact center to find ways to impact your bottom line. Whether it's obtaining more aggressive rates for communications services, or finding innovative ways to use technology to reduce costs and increase productivity, our goal is to become a lasting resource for your organization.

To learn more about our approach, review the Our Strategy section. Take a moment to review the products and services on the left, or check out these solutions commonly used by contact centers:

High-Speed Internet: From small to large centers, BMG Communications can provide high-speed Internet to your single or multiple locations anywhere in the U.S., as well as many international locations. See below for specific categories of interest:

  • Residential Broadband: For remote agents and managers. Don't waste time contacting several companies to check service availability or compare prices. Use our broadband availability tool to see which providers service a given location, while getting competitive quotes from multiple providers in real time. more...

  • Business Grade DSL: For small and branch centers, as well as redundancy for larger centers, business grade DSL is the affordable connection. more...

  • Dedicated T1 and Above: (1.544 Mbps+) For midsized centers with varying bandwidth requirements. We will provide very competitive quotes from our multi-vendor format. Order services ala carte, or bundle managed routers and firewalls. more...

  • DS3 to 0CX: (45 Mbps+) Big bandwidth for big centers with Web-centric needs. If you are seeking this level of connectivity, you owe it to your organization to let BMG Communications obtain competitive quotes for you. more...

Data Services (WAN): If you need connectivity to other off premise centers or partners for Wide Area Networking, we have the full suite of services available from the names you know and trust. Get competitive quotes from one point of contact. more...

Voice Services: From traditional call centers to emerging converged centers, chances are you still require traditional voice services. Although switched long distance is available for smaller centers, dedicated long distance is the norm. We can analyze your calling patterns to help you determine which carrier's solution best matches your needs. Buy from the names you know through a competent single point of contact. more...

For contact centers in our geographic region, you may also want to investigate the following services:

Telephone Systems: From hybrid systems to full-blown PBXs, from LAN and server-based systems to full-blown IP Telephony, simple CTI applications to open system integration, whether you want a phone on the desk or a straight headset connection, BMG Communications has the network of partners to provide robust solutions to your contact center. more...

Network Integration: In addition to the converged telephony solutions we offer, our solution includes a hardcore integrating company working in synch with our telephony side. Design, consulting, network hardware and installation; it's all here. more...

Voice & Data Cabling: From single drops to thousands of drops, BMG Communications partners with cabling infrastructure specialists. We'll match the right crew to your job. more...

Thank you for visiting our Contact Center section. Return often to keep updated on offerings for this sector.

Contact BMG Communications today and step into a new dimension in service!

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7810 Ballantyne Commons Parkway, Suite 300, Charlotte, NC 28277    Main: 704.540.1420 Toll Free: 877.BMGC.NET (877.264.2638)

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